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Time to Get Closer: Longing for Care Ethics Under the Neoliberal Logic of Public Services

Ruta Serpytyte

Abstract

The fields of HCI and Participatory design have been turning to care ethics as a suitable ethos to approach current polycrisis with. Similar calls for relationality can be witnessed in public administration research and practice, albeit its current logic being built on privatisation and marketisation of services, managerialism and customer-focus; all of which are challenging to combine with care ethics. In this paper I use collaging technique to visually reflect on new ways for public services to adopt and (care-fully) scale participatory design approaches, and how do feminist care ethics fit in the design of public services, where there is a strong presence of neoliberalism.

Time to Get Closer: Longing for Care Ethics Under the Neoliberal Logic of Public Services

Abstract

The fields of HCI and Participatory design have been turning to care ethics as a suitable ethos to approach current polycrisis with. Similar calls for relationality can be witnessed in public administration research and practice, albeit its current logic being built on privatisation and marketisation of services, managerialism and customer-focus; all of which are challenging to combine with care ethics. In this paper I use collaging technique to visually reflect on new ways for public services to adopt and (care-fully) scale participatory design approaches, and how do feminist care ethics fit in the design of public services, where there is a strong presence of neoliberalism.
Paper Structure (10 sections, 2 figures)

This paper contains 10 sections, 2 figures.

Table of Contents

  1. Introduction
  2. Visual Exploration of the Topic Through Collaging
  3. Fix or Perish
  4. Muddling Through
  5. Struggling Back
  6. It's Not Filthy Here!
  7. The Cat and the Aquarium
  8. Non-members are Excluded from the Fund
  9. Time to Get Closer
  10. Conclusion

Figures (2)

  • Figure 1: A collage illustrating the process of moving towards care ethics in public service development.
  • Figure 2: A piece of blackout poetry.