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A Checklist for Deploying Robots in Public: Articulating Tacit Knowledge in the HRI Community

Claire Liang, Franziska Babel, Hannah Pelikan, Sydney Thompson, Xiang Zhi Tan

TL;DR

This paper presents a guideline in the form of a checklist to support researchers in preparing for robot deployments in public, and interviews six interdisciplinary researchers with expertise in public HRI to show how including community input refines the checklist.

Abstract

Many of the challenges encountered in in-the-wild public deployments of robots remain undocumented despite sharing many common pitfalls. This creates a high barrier of entry and results in repetition of avoidable mistakes. To articulate the tacit knowledge in the HRI community, this paper presents a guideline in the form of a checklist to support researchers in preparing for robot deployments in public. Drawing on their own experience with public robot deployments, the research team collected essential topics to consider in public HRI research. These topics are represented as modular flip cards in a hierarchical table, structured into deployment phases and important domains. We interviewed six interdisciplinary researchers with expertise in public HRI and show how including community input refines the checklist. We further show the checklist in action in context of real public studies. Finally, we contribute the checklist as an open-source, customizable community resource that both collects joint expertise for continual evolution and is usable as a list, set of cards, and an interactive web tool.

A Checklist for Deploying Robots in Public: Articulating Tacit Knowledge in the HRI Community

TL;DR

This paper presents a guideline in the form of a checklist to support researchers in preparing for robot deployments in public, and interviews six interdisciplinary researchers with expertise in public HRI to show how including community input refines the checklist.

Abstract

Many of the challenges encountered in in-the-wild public deployments of robots remain undocumented despite sharing many common pitfalls. This creates a high barrier of entry and results in repetition of avoidable mistakes. To articulate the tacit knowledge in the HRI community, this paper presents a guideline in the form of a checklist to support researchers in preparing for robot deployments in public. Drawing on their own experience with public robot deployments, the research team collected essential topics to consider in public HRI research. These topics are represented as modular flip cards in a hierarchical table, structured into deployment phases and important domains. We interviewed six interdisciplinary researchers with expertise in public HRI and show how including community input refines the checklist. We further show the checklist in action in context of real public studies. Finally, we contribute the checklist as an open-source, customizable community resource that both collects joint expertise for continual evolution and is usable as a list, set of cards, and an interactive web tool.
Paper Structure (31 sections, 2 figures)

This paper contains 31 sections, 2 figures.

Table of Contents

  1. Introduction
  2. Related Work
  3. Public Robot Deployments in HRI
  4. Existing Guidelines and Recommendations
  5. Method
  6. The Authors' Deployment Experience
  7. Creating the Initial Checklist
  8. List
  9. Table
  10. Flip Cards
  11. Implementation
  12. Expert Interviews
  13. The Checklist
  14. The Checklist Topics
  15. Domain: Robot
  16. ...and 16 more sections

Figures (2)

  • Figure 1: The hierarchical structure of the checklist. For each combination of domain (column) and phase (row), a set of topics is represented as flip cards. Each flip card has the topic name on the front side and the checklist items on the back.
  • Figure 2: A depiction of changes done to the checklist after the interviews. Green: card added based on feedback from P1 and P3, including checklist items on back; Purple: items were made by P2; Blue: new card formed based on responses to existing card from P2 and P3. The original card responded to is indicated with arrow.