Clarifying Core Dimensions in Digital Maturity Models: An Integrative Approach

TL;DR

The paper addresses inconsistent and poorly defined core dimensions in Digital Maturity Models (DMMs), which hinder benchmarking and DT outcomes. It applies a systematic mapping approach to 76 DMMs, reconciling the ten most frequent dimensions (Organization, Strategy, Technology, Culture, Process, Operations, People, Management, Customer, Data) and providing integrative definitions and dimension components. Key contributions include a harmonized, evidence-based framework for DMM dimensions, a detailed characterization of each dimension’s components, and insights into overlap and distinctiveness across dimensions to guide future DMM design. The work advances practical DT management by offering clearer measurement constructs and supports scholars in developing more robust, comparable DMMs for diverse sectors and sizes.

Abstract

Digital Transformation (DT) initiatives frequently face high failure rates, and while Digital Maturity Models (DMMs) offer potential solutions, they have notable shortcomings. Specifically, there is significant disparity in the dimensions considered relevant, a lack of clarity in their definitions, and uncertainty regarding their components. This study aims to provide a clearer understanding of DMMs by proposing integrative definitions of the most frequently used dimensions. Using a Systematic Mapping approach, including automatic search and snowballing techniques, we analyzed 76 DMMs to answer two Research Questions: (RQ1) What are the most frequent dimensions in DMMs? and (RQ2) How are these dimensions described, including their components? We reconcile varying interpretations of the ten most frequent dimensions -- Organization, Strategy, Technology, Culture, Process, Operations, People, Management, Customer, and Data -- and propose integrative definitions for each. Compared to previous analyses, this study provides a broader and more recent perspective on Digital Maturity Models.

Figures (8)

• Figure 1: An Example of DMMs Dimensions & Levels Measurement Results
• Figure 2: Search and Selection Process
• Figure 3: DMMs per Year
• Figure 4: Occurrence of Document Types
• Figure 5: Economic sectors nace_rev2 to which the DMMs are devoted