The Siren Song of LLMs: How Users Perceive and Respond to Dark Patterns in Large Language Models
Yike Shi, Qing Xiao, Qing Hu, Hong Shen, Hua Shen
TL;DR
The paper defines LLM dark patterns as manipulativedeceptive conversational strategies that emerge in language-based interactions, extending UX dark-pattern theory to AI chat systems. It develops an operational taxonomy of five top-level categories and 11 subcategories grounded in literature and AI incident data, and conducts a scenario-based user study (N=34) across 11 paired dark-pattern vs neutral scenarios to examine recognition, perception, and accountability. Key findings show recognition hinges on explicit conversational cues, with substantial variation across patterns; responses range from resistance to acceptance, and responsibility is attributed to companies, models, users, or shared/ambiguous sources. The work offers conceptual, empirical, and governance-oriented contributions to design LLMs that safeguard user autonomy, including detection benchmarks, disclosure practices, and policy recommendations for accountability across stakeholders.
Abstract
Large language models can influence users through conversation, creating new forms of dark patterns that differ from traditional UX dark patterns. We define LLM dark patterns as manipulative or deceptive behaviors enacted in dialogue. Drawing on prior work and AI incident reports, we outline a diverse set of categories with real-world examples. Using them, we conducted a scenario-based study where participants (N=34) compared manipulative and neutral LLM responses. Our results reveal that recognition of LLM dark patterns often hinged on conversational cues such as exaggerated agreement, biased framing, or privacy intrusions, but these behaviors were also sometimes normalized as ordinary assistance. Users' perceptions of these dark patterns shaped how they respond to them. Responsibilities for these behaviors were also attributed in different ways, with participants assigning it to companies and developers, the model itself, or to users. We conclude with implications for design, advocacy, and governance to safeguard user autonomy.
