WoW -- A System for Self-Service Collaborative Design Workshops
Ilyasse Belkacem, Vasile Ciorna, Frank Petry, Mohammad Ghoniem
TL;DR
The paper presents WoW, a web-based, multi-user platform for self-service collaborative design workshops on wall-sized and multi-surface displays, aimed at complex tire design workflows. It combines multi-view layouts, direct and distant interaction, and session persistence to improve sensemaking, collaboration, and decision-making in engineering teams. A contextual inquiry and two usability sessions with Goodyear engineers show WoW enhances engagement and workflow efficiency, achieving a SUS of $72.88$ and favorable NASA-TLX scores, while highlighting areas for onboarding and remote-participation improvements. The work demonstrates the practical impact of specialized wall-display software on collaborative design and outlines directions to broaden data support, improve telepresence, and scale to coordinated multi-view setups.
Abstract
In many working environments, users have to solve complex problems relying on large and multi-source data. Such problems require several experts to collaborate on solving them, or a single analyst to reconcile multiple complementary standpoints. Previous research has shown that wall-sized displays supports different collaboration styles, based most often on abstract tasks as proxies of real work. We present the design and implementation of WoW, short for ``Workspace on Wall'', a multi-user Web-based portal for collaborative meetings and workshops in multi-surface environments. We report on a two-year effort spanning context inquiry studies, system design iterations, development, and real testing rounds targeting design engineers in the tire industry. The pneumatic tires found on the market result from a highly collaborative and iterative development process that reconciles conflicting constraints through a series of product design workshops. WoW was found to be a flexible solution to build multi-view set-ups in a self-service manner and an effective means to access more content at once. Our users also felt more engaged in their collaborative problem-solving work using WoW than in conventional meeting rooms.