Relevance meets Diversity: A User-Centric Framework for Knowledge Exploration through Recommendations
Erica Coppolillo, Giuseppe Manco, Aristides Gionis
TL;DR
This work tackles the trade-off between relevance and diversity in recommender systems by reframing it as a knowledge-exploration problem guided by user behavior. It introduces a probabilistic user model that captures quitting behavior (weariness) and a diversity objective, plus a copula-based strategy that fuses item relevance with diversity gains to produce diverse, relevant recommendations without requiring training. The approach defines two diversity notions (coverage and distance) and demonstrates, across five public datasets, that the proposed explore variants achieve higher diversity while maintaining competitive relevance compared to strong baselines. The findings suggest practical benefits for knowledge acquisition and user engagement, with robust performance and scalable computation, and point to future work on richer user actions and additional objectives like serendipity and fairness.
Abstract
Providing recommendations that are both relevant and diverse is a key consideration of modern recommender systems. Optimizing both of these measures presents a fundamental trade-off, as higher diversity typically comes at the cost of relevance, resulting in lower user engagement. Existing recommendation algorithms try to resolve this trade-off by combining the two measures, relevance and diversity, into one aim and then seeking recommendations that optimize the combined objective, for a given number of items to recommend. Traditional approaches, however, do not consider the user interaction with the recommended items. In this paper, we put the user at the central stage, and build on the interplay between relevance, diversity, and user behavior. In contrast to applications where the goal is solely to maximize engagement, we focus on scenarios aiming at maximizing the total amount of knowledge encountered by the user. We use diversity as a surrogate of the amount of knowledge obtained by the user while interacting with the system, and we seek to maximize diversity. We propose a probabilistic user-behavior model in which users keep interacting with the recommender system as long as they receive relevant recommendations, but they may stop if the relevance of the recommended items drops. Thus, for a recommender system to achieve a high-diversity measure, it will need to produce recommendations that are both relevant and diverse. Finally, we propose a novel recommendation strategy that combines relevance and diversity by a copula function. We conduct an extensive evaluation of the proposed methodology over multiple datasets, and we show that our strategy outperforms several state-of-the-art competitors. Our implementation is publicly available at https://github.com/EricaCoppolillo/EXPLORE.
