PLASMA -- Platform for Service Management in Digital Remote Maintenance Applications
Natascha Stumpp, Doris Aschenbrenner, Manuel Stahl, Andreas Aßmuth
TL;DR
PLASMA addresses the fragmentation of end-to-end maintenance workflows by proposing a Cloud-based remote maintenance platform that combines AR/VR-assisted guidance, real-time machine data visualization, and an integrated knowledge management layer compatible with ERP systems. The approach envisions intelligent system linkage, context-sensitive data delivery, and a smart workflow manager that routes incidents from on-site workers to remote experts, while enabling secure data sharing among customers and suppliers. Security is treated as a central design pillar, with authentication, RBAC, confidentiality, integrity, and nonrepudiation, plus DDoS resilience and GDPR considerations for cloud deployment. The paper enlists four project partners and positions PLASMA as a viable solution for SMEs, with future work focused on realizing and evaluating a funded implementation.
Abstract
To support maintenance and servicing of industrial machines, service processes are even today often performed manually and analogously, although supportive technologies such as augmented reality, virtual reality and digital platforms already exist. In many cases, neither technicians on-site nor remote experts have all the essential information and options for suitable actions available. Existing service products and platforms do not cover all the required functions in practice in order to map end-to-end processes. PLASMA is a concept for a Cloud-based remote maintenance platform designed to meet these demands. But for a real-life implementation of PLASMA, security measures are essential as we show in this paper.